FAQs

How can I contact you?

Have an extra question about our products and services?

Contact us at https://www.storyofawakening.com/pages/contact-us and will figure it out together.

Can you tell me more information about your products?

We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us at hello@storyofawakening.com.

How long will it take to receive my order?

Estimated delivery times are between 14 - 60 days.

Please know that we are doing the best we can to get orders out promptly.

More info: https://storyofawakening.myshopify.com/policies/shipping-policy

Do you ship internationally?

We sure do! We can ship products to most countries around the world.

Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).

More info: https://storyofawakening.myshopify.com/policies/shipping-policy

How do I track my order?

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

You can always keep track of your order(s) here: https://storyofawakening.myshopify.com/apps/track123

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like it is not moving, chances are it is on its way!

My order never got to me, what do I do?

Oh no! Hopefully, this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together! 

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline. 

More info about shipping: https://storyofawakening.myshopify.com/policies/shipping-policy

Our refund policy can be found here: https://storyofawakening.myshopify.com/policies/refund-policy

What is your return policy?

Our Shipping policy is here: https://storyofawakening.myshopify.com/policies/shipping-policy

And our Refund policy can be found here: https://storyofawakening.myshopify.com/policies/refund-policy